Release date: 2023, 31 March
Today we would like to inform you about several upcoming changes to the Azena platform as well as give you an update on the general way forward.
Azena had announced the discontinuation of all external sales and marketing activities, further development of the platform, and a shift of focus to Bosch internal Business in December 2022. It was also highlighted that Azena will be fully honoring all contractual obligations towards partners and customers. This is unchanged and, in this context, Azena will ensure the fixing of major bugs and provisioning of security updates for the Azena OS until the end of 2025 (E2025) and provide these updates to their camera partners.
For how long Azena camera partners plan to keep their devices in the market and/support existing devices is outside of Azena’s decision scope. Please reach out to the respective camera manufacturers to learn more.
Until E2025, Azena will also generally allow customers to purchase, provision, and update apps that are published in the Azena Application Store for supported camera devices. Developers will equally be able to publish apps and upload app updates and fixes to the Azena Application Store for our established key countries until E2025. However, the scope and nature of each of the above-mentioned functionalities is subject to further change over the coming months.
Also, Azena support will continue to be available at https://support.azena.com.
We will detail the upcoming changes to the Azena Platform that are already clear for the rest of 2023 in the following.  In case further changes will be planned, we will update you in due time.
1. Changes to features for users and integrators (Customer)
Immediately: The free Azena tools for users and integrators of Azena supported cameras, currently available in the Azena Application Store, will not be updated further
- Integration Assistant (last updated: 23. November 2022)
- Integrators Toolkit (last updated: 14. December 2022)
- Metadata presenter (last updated: 12. October 2021)
- ONVIF analytics simulator (last updated: 21. November 2022)
- Message explorer (last updated: 15. November 2022)
1. July 2023: List of supported countries for app purchasing will be reduced
Azena will increase focus on key countries with business in the past and remove support for purchasing apps out of countries that have seen little to no activity yet. Please refer to this page for an always up-to-date overview of all supported countries: https://support.azena.com/hc/en-us/articles/360043913854
31. December 2023: Some of the functionality currently offered in the Device Management Portal will be discontinued
The section “Devices” in the Azena Device Management Portal will be disabled. However, you will still be able to manage your Azena supported devices and apps via the offline Device Management Tool. Further, some other features of the Azena Device Management Portal will be disabled, that are not and will not be available in the offline Device Management Tool, including but not limited to Project Management and Remote Connect.
We will inform you in due time about all planned changes to the feature scope of the Device Management Portal. Depending on your current usage of the Device Management Portal, it may make sense for you to already start planning for Devices, Remote Connect, and Project Management not being available after 2023.
2. Changes to features for developers of apps (Third Party)
Immediately: The free Developer Tool “Jump Suite” will not be updated further
Azena will not maintain “Jump Suite” further. We are striving to provide its source code to our developer partners instead. If successful and once available, you will find this in the developer documentation.
1. July 2023: List of supported countries for app purchasing and app selling will be reduced
Azena will increase focus on key countries with business in the past and discontinue support for purchasing apps out of countries that have seen little to no activity yet and also discontinue support for selling apps from countries that have seen little to no developer registrations yet. Please refer to this page for an always up-to-date overview of all supported countries: https://support.azena.com/hc/en-us/articles/360043913854.
1. July 2023: The “Statistics” page in the developer console will be disabled
In the Developer Console, we will disable the “Statistics” page, so that it will no longer be available after the specified date.
1. July 2023: Onboarding for payment service provider stripe will be halted and the payment service will also be deactivated soon after
This means that any payments made through the payment service provider Stripe will no longer be accepted after the specified date. Please note that all your saved payment information will be securely deleted. We encourage you to update your payment information to our alternative payment service provider, Deutsche Bank. Our support team is available to assist you with this transition at: firstname.lastname@example.org.
For any questions related to above changes, please contact Azena Support at support.azena.com.
Your Azena Team