Performing a factory-reset on a Azena OS device

Under certain circumstances a factory-reset of a device might be required.

For instance, if the device has been configured with a static IP address but was moved into a network which is assigning dynamic IP addresses over DHCP (or the other way around).

A factory-reset might also be needed if the password for the admin user got lost or in case you want to switch-back the device from Developer Mode to Default Mode.

Please note

A factory-reset won't cause any harm to your device but:

• all installed apps, their licenses and settings will be removed from the device and have to be re-installed
• all customized settings will be reverted to their default (network etc.)
• NTP will be turned off
• all users apart from the default admin user will get deleted
• if the device is supposed to be operated in Online Mode then it will have to be re-claimed afterwards (see Claiming cameras via Camera's web interface)

There are two ways to perform a factory-reset:

Software factory-reset

To perform a software factory reset you can go to the Device info page on the device (https://IP-ADDRESS:8443/app/com.securityandsafetythings.webui/#/camera-info) and click the Factory Reset button at the bottom right:

Next you will be asked to provide your credentials (the user has to have the resetDevice permission assigned, usually this is the case for the admin user) to confirm the factory reset:

The device will perform a reboot and come online again after a couple of minutes.

Hardware factory-reset

Most of the devices running a Azena OS have a hardware reset button. Please consult your camera manufacturers manual for details. Usually this requires to open the device (you might need special tools shipped together with the device). The corresponding button will then have to be pressed for a defined number of seconds while the device is powered. Once the hardware factory-reset has been recognized the device will automatically reboot.